Our commitment to excellence documents Advanced Business Innovations three levels of response.
Level 1 Priority
High Business Impact. Issue that requires immediate attention. (critical server/workstation/network equipment unavailable).
Level 1 Remote assistance commitment within 1 hour during the business week
Level 1 Onsite assistance commitment within 2 hours during the business week
Level 1 Weekend/After hours assistance commitment within 2 hours.
Level 2 Priority
Medium Business Impact. Issue that requires attention within.
(2-8 hours (issue is still allowing work to continue)
Level 3 Priority
Low Business Impact. Issue can be resolved next business day or during the next scheduled visit.